LibQUAL+™ is a research and development project undertaken by the Association of Research Libraries (ARL) in collaboration with Texas A&M University. The project is defining and measuring library service quality across institutions and creating useful quality assessment tools for libraries. The goals of the LibQUAL+™ project are:

• Foster a culture of excellence in providing library service
• Help libraries better understand user perceptions of library service quality
• Collect and interpret library user feedback systematically over time
• Provide libraries with comparable assessment information from peer institutions
• Identify best practices in library service
• Enhance library staff members' analytical skills for interpreting and acting on data

Perkins Library participated in LibQUAL+™ in 2002, 2005, 2007 and 2011, and implemented improvements suggested by the results. Documents related to the results from all four LibQUAL+™ surveys are below.

• LibQUAL+™ @ Duke 2011 Survey Results
  (100 page PDF document)
• LibQUAL+™ @ Duke 2007 Survey Results
  (100 page PDF document)
• LibQUAL+™ @ Duke 2005 Survey Results
  (96 page PDF document)
• LibQUAL+™ @ Duke 2002 Survey Results
  (78 page PDF document)

For more information about LibQUAL+™ at Duke, please contact our Assessment & Planning department.