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libqual@duke.edu
Perkins Referene Desk
919.660.5880

LibQUAL+™ is a research and development project undertaken by the Association of Research Libraries (ARL) in collaboration with Texas A&M University. The project is defining and measuring library service quality across institutions and creating useful quality assessment tools for libraries. The goals of the LibQUAL+™ project are:

  • to develop web-based tools for assessing library service quality;
  • to develop mechanisms and protocols for evaluating libraries;
  • to identify best practices in providing library service; and
  • to establish a library service quality assessment program at ARL.

Perkins Library participated in LibQUAL+™ in 2002, 2005 and implemented improvements suggested by the results of the study. In 2007 we again participated in LibQUAL+™. Documents related to the 2002, 2005, and 2007 surveys and results are below.

For more information about LibQUAL+™ at Duke, please email libqual@duke.edu or contact the Perkins Reference Desk at 660-5880.


Last modified August 12, 2009 12:41:29 PM EDT

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