The User Experience (UX) Department is charged with working collaboratively and in consultation with all library departments and units to improve users’ experience of library services and spaces, both physical and virtual.  Specifically, the UX Department engages in the following:

• Provides leadership and vision for addressing user needs across the Libraries, including evaluating and improving the design, content, and organization of the Libraries’ online presence
• Coordinates and conducts studies of the needs and priorities of library users
• Proactively identifies "pain” points users may encounter in their work in the Libraries and partners with colleagues to remove or minimize points of concern.

Departmental Initiatives (selected)

• Leads the redesign of the Libraries' website, including migrating to Drupal, realigning content around the Libraries’ strategic objectives and patrons' needs, and improving access from all devices
• Evaluates and improves signage throughout Perkins/Bostock to make wayfinding more intuitive for users  
• Coordinates the Libraries' Undergraduate and Graduate & Professional Student Advisory Boards, regularly soliciting input from members and responding to students' input and suggestions 
• Oversee the website advisory and implementation team that manages existing web interfaces and incorporates and evaluates changes to the Libraries' web presence 

UX or WebX Request Form

• For Libraries staff: How to request help via RT, AskTech, or UX / WebX