Assessment & User Experience

The Assessment & User Experience (AUX) Department is charged with working collaboratively and in consultation with all library departments and units to improve users’ experience of library services and spaces, both physical and virtual. Specifically, the AUX Department engages in the following:

  • provides leadership and vision for addressing user needs across Duke University Libraries — including evaluating and improving the content, design and organization of the libraries’ online presence
  • coordinates and conducts studies of the needs and priorities of library users
  • proactively identifies "pain” points users may encounter in their work in the libraries and partners with colleagues to remove or minimize points of concern
  • supports assessment initiatives in Duke University Libraries; collects, analyzes, and documents data useful for evaluating library operations and understanding user needs

Departmental Initiatives

A few of our departmental initiatives include:

  • leading the redesign of the libraries' website — including migrating to Drupal, realigning content around the libraries’ strategic objectives and patrons' needs and improving access from all devices
  • performing observational studies to better understand how patrons use library spaces and services
  • collecting and analyzing data useful for evaluating library operations and understanding user needs
  • evaluating and improving signage throughout Perkins and Bostock Libraries 
  • coordinating the libraries' Undergraduate and Graduate & Professional Student advisory boards, regularly soliciting input from members and responding to students' input and suggestions
  • overseeing the website advisory and implementation team that manages existing web interfaces and incorporates and evaluates changes to the libraries' web presence