Assessment Coordinator

Under the direction of the Head of Assessment & User Experience, the Assessment Coordinator supports assessment initiatives in Duke University Libraries.  S/he collects, analyzes, and documents data useful for evaluating library operations and understanding user needs; supports data management, analysis, and reporting needs across the Libraries; and coordinates and delivers training on evaluation, data, and reporting tools.

Responsibilities

  • Initiates or collaborates on cross-departmental quantitative and qualitative user and research studies and actively participating in or supporting assessment-focused data collection, analysis, and dissemination of findings 
  • Develops, implements and maintains information systems to collect, store, process, and disseminate data for internal decision-making and external reporting; serves as functional owner of LibPAS
  • Analyzes and reports quantitative or qualitative data gathered from various sources including library systems, vendor statistics, observations, surveys, web analytics, interviews, and focus groups
  • Provides consultation, training, and documentation to support library staff as they gather, process, analyze, manage, and report data related to library resources and services 
  • Investigates and communicates new methods for data collection, analysis, and documentation for assessment
  • Communicates and publishes findings, datasets, and reports to library staff in support of decision-making; reports data and findings to external audiences as appropriate 
  • Manages data collection for annual reporting for the Duke University Libraries; including gathering, reviewing and evaluating, and synthesizing data submitted by library departments and Duke University’s professional school libraries
  • Consults regularly with counterparts at Duke University’s professional school libraries and within the Triangle Research Libraries Network (TRLN)
  • Contributes to and is highly active in University, local, consortial, regional, and national meetings, conferences, and workshops to stay abreast of approaches to assessing and evaluating library resources and services; represents the Duke University Libraries, as appropriate
  • Reviews professional literature; networks with other assessment specialists and librarians outside the University; and participates in activities to stay informed about developments and trends in this aspect of library and university practice 
  • Performs other duties as assigned.

Supervisory Responsibilities

  • None

Qualifications

It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning, and a commitment to diversity.

Education

Required: Advanced knowledge of statistical analysis and interpretation generally acquired through completion of a master’s degree in a social sciences-related field. Specific training or coursework in assessment, research, and/or measurement.

Preferred: MLS or MIS from a program accredited by the American Library Association and/or higher education with an emphasis in assessment, research, measurement, and statistics.

Experience

Required: Knowledge of statistical analysis and interpretation; knowledge of current technologies for data collection, manipulation, analysis, and reporting; skills in and experience with both quantitative and qualitative research methodologies, including surveys, user interviews, focus groups, and usability testing methods.  
Experience with quantitative analysis methods and tools such as JMP, SAS, SPSS, OpenRefine or MS Access or expertise with qualitative analysis tools such as NVivo or Atlas.ti; experience with Google Analytics; experience with Qualtrics or other online survey tools.

Strong organizational skills and attention to detail; excellent interpersonal, oral and written communication skills, including presentation skills; experience leading project teams; ability to work independently and as a member of a team.  

Preferred: Three or more years prior experience working in an academic research library or higher education institution; experience developing tools or writing programs that enable others to utilize data from multiple sources; experience supporting social science research projects using quantitative and qualitative methods.

Working Conditions

  • Must be able to work in an environment in which exposure to materials containing dust and mold is possible.
  • Some travel
  • Normal office environment

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Salary and Benefits

Salary dependent on qualifications and experience. Comprehensive benefits package includes 15 days vacation, 13 holidays, 12 days sick leave; health, dental, disability and life insurance and support for professional development and training.

Environment

Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the William R. Perkins Library and its branches: Rubenstein Rare Book and Manuscript Library, Lilly, Music, and the library at the Duke Marine Laboratory in Beaufort.  Duke’s library holdings of 6.1 million volumes are among the largest of private universities in the United States.

Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business. 

Duke offers a comprehensive benefit packages which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at: http://www.hr.duke.edu/benefits/index.php.

Application

Send cover letter, detailed resume and the names, addresses (mailing and e-mail), and telephone numbers of three references to: Teresa Tillman, Library Human Resources, at library-jobs@duke.edu.  Please include ASSESSMENT in the subject line.  Review of applications will begin in mid-May and will continue until the position is filled.

Applications which are missing any of the components listed above will not be reviewed.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.