Associate University Librarian for Information Technology Services

The Associate University Librarian for Information Technology Services (AUL ITS) provides vision and leadership for information technology strategy, operations and innovation for the Duke University Libraries (DUL).  The AUL ITS guides and oversees all of the library information systems ranging from infrastructure and network, to applications, user services and business process automation by leading the division that includes four departments: Digital Projects and Production, Discovery and Core Services, Digital Repository Services and Data/GIS Services.  S/he also serves as the DUL’s chief liaison with the University’s Office of Information Technology (OIT) and with other technology units on campus and in the area.  The AUL ITS is a member of the DUL Executive Group.


  • Provides vision and leadership in managing DUL information technology operations in order to enhance DUL’s reputation as a research library committed to innovation, expanded access and efficiency through the use of technology.
  • As a member of the DUL Executive Group, participates in the development of a shared vision for DUL’s future that supports the mission of the University and responds to the changing information needs of the Duke community; participates in system-wide planning, policy development, resource allocation, and personnel management.
  • Creates and articulates an evolving technology strategy to support that vision with ongoing input from key stakeholders at all levels of the organization and throughout the University.
  • Oversees the management and operations of the information technology division: hires, directly or indirectly supervises and evaluates division staff; plans, organizes, prioritizes, and reports on the work of the division; prepares and manages annual budget and identifies resource requirements for short- and long-term needs to ensure adequate services and support across DUL.
  • Sponsors and/or leads cross-unit functional projects to ensure goals and projects are completed according to scope, timeline and budget.
  • Coordinates and provides direction to library technology leaders and users, developing long-term strategies, coordinating resources and work among these groups, and sharing information and ideas where appropriate.
  • Ensures the development of and adherence to IT policies and procedures, service level agreements and other documents that establish and/or maintain an optimal standard of service for DUL IT operations.
  • Provides regular updates to DUL staff on current ITS projects, implementations, policies, procedures and strategies.
  • Serves as DUL liaison with OIT and other technology units on campus; ensures the smooth operation of library systems and coordinates outsourced systems support provided by OIT.
  • Fosters professional development of staff to meet the challenges of a rapidly changing environment; actively supports a workplace culture that values and promotes work-life balance.
  • Represents the interests of DUL in regional consortia (especially the Triangle Research Libraries Network), national forums, and international initiatives; seeks partnerships and collaborative technology opportunities.
  • Contributes to and is active in state, regional, and national meetings, conferences, and workshops, reviews professional literature and networks with professional colleagues outside the University to stay informed about technology developments and trends.
  • Displays continuing personal growth in the profession and subject knowledge by continuing development of professional knowledge and abilities, membership and participation in professional organizations, and service to DUL, University, or community in a professional capacity.
  • Participates in DUL fundraising efforts and stewardship activities.
  • Performs other duties and undertakes special projects as assigned.

Supervisory Responsibilities

  • Responsible for five direct reports and an overall division staff of approximately 30 FTE. 


It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity.  In addition, managers and supervisors are expected to help develop a common vision by providing clear direction and priorities, clarifying roles and responsibilities, and promoting mutual understanding through effective communication.  They are also expected to take the time to effectively plan and evaluate performance, provide feedback, recognition and coaching, and develop employees to achieve their personal and organizational goals.  


Required: Master's degree, such as an MLS or MIS from an ALA-accredited program, MS in computer science, or other relevant degree. 

Preferred: MBA or advanced degree in another discipline.


Required:  Seven years of progressively responsible experience in information technology, including substantial experience leading and managing information technology operations; significant experience supervising, developing, and mentoring information technology professionals; a broad view of library and university technology issues; a flexible, but decisive, approach to problem-solving; demonstrated leadership style that promotes teamwork, multi-channel communications and consensus building; an excellent grasp of advanced information technologies and their application, including an awareness of technological capacities, current developments and trends; detailed knowledge of project management techniques and a demonstrated ability to estimate scope of a project and bring it to completion on time and budget; knowledge of and ability to plan for integration of IT systems and services (departmental and enterprise); ability to effectively communicate technical issues and solutions to a diverse set of stakeholders; ability to work independently and as a member of a team; demonstrated commitment to providing outstanding customer service to internal and external constituencies.

Preferred:  Prior experience working in an academic research library, library consortium, or library services organization; prior higher education experience; successful record with fundraising efforts; successful record securing and managing grants; significant participation in professional associations and/or relevant publications demonstrating leadership in library, university, national and international programs and initiatives; experience working in a consortial environment; successful record of developing and initiating new programs.

Working Conditions

  • Must be able to work in an environment in which exposure to materials containing dust and mold is possible
  • Normal office environment
  • Occasional weekend work required
  • Some travel required

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Salary and Benefits

Salary dependent on qualifications and experience. Comprehensive benefits package includes 20 days vacation, 13 holidays, 12 days sick leave; health, dental, disability and life insurance and support for professional development and training.


Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the William R. Perkins Library and its branches: Rubenstein Rare Book and Manuscript Library, Lilly, Music, and the library at the Duke Marine Laboratory in Beaufort.  Duke’s library holdings of 6.1 million volumes are among the largest of private universities in the United States.

Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business. 

Duke offers a comprehensive benefit packages which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at:


An electronic resume, cover letter, and list of 3 references should be submitted at - refer to Requisition #400815728.  Review of applications will begin in mid-March and will continue until the position is filled.               

Applications which are missing any of the components listed above will not be reviewed. 

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.