Head, eLearning Tools and Strategy

The Head of eLearning Tools and Strategy leads functional oversight of Duke’s suite of eLearning tools, platforms and collaborations (including Sakai – Duke’s current learning management system), and provides support for CIT’s technical activities. Reporting to the CIT Director, this position supervises other eLearning support staff.


  • Leads CIT’s planning and support for Duke’s eLearning technologies and initiatives including managing the eLearning Tools Group within CIT, supervising staff, and insuring that the group’s activities are appropriately aligned with CIT’s mission, goals, and priorities and with the Libraries’ services in support of digital scholarship and research.
  • Collaborates with the Office of Information Technology and other Duke entities to provide strategic, functional and integration leadership for academic tools that support the teaching and learning needs of Duke including Duke’s LMS (Sakai), WordPress and other emerging eLearning tools or systems. Plans, coordinates, implements and supports technology trials and pilots, in collaboration with other CIT staff and library, university, school and/or departmental IT staff.
  • Collaborates with the Director and department heads in overall planning for CIT. Forecasts and monitors expenditures in assigned budget lines.
  • Manages relationships and actions with 3rd party vendors as needed to address issues including product development, support and licensing of products.
  • Participates in academic technology planning groups and suggests new initiatives or areas for research aligned with strategic priorities. Develops reports and gives presentations to campus groups such as ITAC, LAB and Deans’ meetings.
  • Plans and develops both external (public facing) and internal (staff) web-based information resources. This includes, but is not limited, to the CIT website(s), blog and other CIT-maintained web resources such as project-tracking software and internal collaboration and sharing technologies.
  • Manages the operations of the eLearning Tools and Strategy department: hires, supervises and evaluates staff; prepares and manages the departmental budget.
  • Provides leadership investigating academic technologies and staying current with academic technology trends. Reviews professional literature; networks with instructional technology professionals outside the University; and participates in activities to stay informed about trends in instructional technology.
  • Other duties as assigned

Supervisory Responsibilities

  • Supervises eLearning support staff


It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity.  In addition, managers and supervisors are expected to help develop a common vision by providing clear direction and priorities, clarifying roles and responsibilities, and promoting mutual understanding through effective communication.  They are also expected to take the time to effectively plan and evaluate performance, provide feedback, recognition and coaching, and develop employees to achieve their personal and organizational goals.  


Required: BA/BS or combination of relevant education and experience.

Preferred: Advanced degree in a relevant field.



  • The ideal candidate will have a record of innovation and creativity in identifying and integrating technological solutions to pedagogical needs. 
  • Five or more years’ experience in instructional technology support; 
  • Knowledge of widely-used and emerging hardware, software, applications, resources and techniques within an academic environment; 
  • Experience with web authoring tools, web-based collaboration environments, multimedia tools, presentation software, streaming video and learning management systems; 
  • Technical expertise sufficient to develop or consult on development of applications;
  • Experience developing and delivering training to an audience with varying levels of technical understanding; 
  • Demonstrated ability to initiate and complete instructional technology projects; 
  • Experience successfully managing staff or student workers.
  • Excellent time management and project management skills; 
  • Demonstrated ability to manage a complex workload, prioritize tasks and use good judgment in providing services based on goals; 
  • Excellent interpersonal, oral and written communication skills; 
  • Ability to establish good working relationships with a wide range of people within an academic community;
  • Ability to work independently and as a member of a team; 
  • Demonstrated commitment to providing outstanding customer services.


  • Prior experience within a higher education environment; 
  • Evidence of ability to generate faculty enthusiasm for and engagement in the use of new technologies for teaching; 
  • Experience supporting learning management systems and other tools widely-used for teaching, such as Sakai and WordPress;
  • Leadership in implementing and managing enterprise systems;
  • Experience designing and developing Web-based instructional resources which incorporate graphics, audio and video;

Working Conditions

  • Must be able to work in an environment in which exposure to materials containing dust and mold is present.
  • Normal office environment
  • Occasional weekend/evening shifts required

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Salary and Benefits

Salary dependent on qualifications and experience. Comprehensive benefits package includes 15 days vacation, 13 holidays, 12 days sick leave; health, dental, disability and life insurance and support for professional development and training.


Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the William R. Perkins Library and its branches: Rubenstein Rare Book and Manuscript Library, Lilly, Music, and the library at the Duke Marine Laboratory in Beaufort.  Duke’s library holdings of 6.1 million volumes are among the largest of private universities in the United States.

Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business. 

Duke offers a comprehensive benefit packages which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at:  http://www.hr.duke.edu/benefits/.


An electronic resume, cover letter, and list of 3 references should be submitted at http://www.hr.duke.edu/jobs/ - refer to Requisition # 400871054.  Review of applications will begin in late August and will continue until the position is filled. Applications which are missing any of the components listed above will not be reviewed.  

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.