LibQUAL+

LibQUAL+™ is a research and development project undertaken by the Association of Research Libraries (ARL) in collaboration with Texas A&M University. The project is defining and measuring library service quality across institutions and creating useful quality assessment tools for libraries. The goals of the LibQUAL+™ project are:

• to develop web-based tools for assessing library service quality;
• to develop mechanisms and protocols for evaluating libraries;
• to identify best practices in providing library service; and
• to establish a library service quality assessment program at ARL.

Perkins Library participated in LibQUAL+™ in 2002, 2005 and implemented improvements suggested by the results of the study. In 2007 we again participated in LibQUAL+™ and we are analyzing the results. Documents related to the 2002, 2005, and 2007 surveys and results are below.

• LibQUAL+™ @ Duke 2007 Survey Results
  (100 page PDF document)
• LibQUAL+™ @ Duke 2005 Survey Results
  (96 page PDF document)
• LibQUAL+™ @ Duke 2002 Survey Results
  (78 page PDF document)
• 2002 LibQUAL+™ Analysis Group
  (MS Word document)
• Measuring Service Quality in the Perkins Library
  (22 slide PowerPoint presentation by Tom Wall, Director of Public Services, for Library Advisory Board, 1 November 2002)
• Analysis of Data from the Four LibQUAL+™ Metrics
  (50 slide PowerPoint presentation by LibQUAL+™ Analysis Group for Library Advisory Board, 1 November 2002)

For more information about LibQUAL+™ at Duke, please email libqual@duke.edu or contact Anne Langley at 660-1578.