Improving the User Experience

Understand library users' research and library experiences and use that information to shape collections, spaces, and services.

Goals for Improving the User Experience

Understand library users' research and library experiences and use that information to shape collections, spaces, and services.
  • 1.1 Frame a systematic process for collecting and sharing information about the ways library users work.
    • Identify a core team of Libraries staff to guide assessment activities and to design instruments to capture how diverse communities use resources, services, space, the library website and library programs.
    • Create a central archive for user data.
  • 1.2 Use a better understanding of user communities to create extensive and deep collaboration with users at earlier stages of their research and teaching.
    • Participate in LibQual+ Lite
    • Create a mechanism for exploring discovery interfaces and other user-centered tools.
  • 1.3 Institutionalize innovation by employing results from user assessments to improve procedures and services quickly.
    • Experiment with more user-driven collection strategies.
    • Develop project management expertise in order to implement projects that respond to user needs and that support emerging research methodologies and data needs.
    • Review and pilot an article recommender service to provide information to users regarding the behavior of others who have performed similar searches.
  • 1.4 Present library programs and services in ways that help users understand the connections to their needs.
    • Have a well defined and well understood service model that describes the similarities and differences across locations.
    • Market library services, resources and spaces in ways that match users' communication channels and work styles.

Activities Pertaining to the User Experience

  • Established a core assessment team.
  • Piloted user-driven purchase of e-books.
  • Checking out Kindles in response to user interest in e-readers.




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