Yvonne provides leadership to library assessment efforts as head of the library’s Assessment Core Team. Her work includes convening library-wide groups for assessment intiatives and serving on university-wide planning committees and working groups. Recently, she led the 2011 LibQUAL+ survey implementation at Duke and is working on implementing a performance metrics system for Duke Libraries (LibPAS). She also directs evaluation activities for the Center for Instructional Technology and for the Clinical Research Training Program in the School of Medicine at Duke. Her professional interests include organizational learning, utilization-focused evaluation, survey design and evaluation capacity-building.

Prior to coming to Duke Libraries, Yvonne led digital library projects at Syracuse University and worked as a math educator for four years. Her training includes the NSF Summer Evaluation Institute at The Evaluation Center of Western Michigan University; a Masters degree in Instructional Design, Development and Evaluation from Syracuse University; and a Bachelors degree from St. John’s College, Annapolis. She is also an alumna of the BRIDGES Academic Leadership program.

Recent workshops and presentations

“Use what you’ve got and get what you need: Strengthening your library’s assessment program.” Atlantic Assessment Conference: Cary, NC, April 11-12, 2010.

“Know Thy User: the Duke Libraries User Studies Initiative” (with librarians Diane Harvey, Linda Daniel and Emily Daly). UNC LAUN-CH conference, “Creating a User Centered Library,” Chapel Hill, NC, March 10, 2010.

Assessment-Driven Models for Implementation and Adoption of Emerging Technologies, Mar 2007. UNC Teaching and Learning with Technology Conference (Raleigh, NC) [co-presenter with Samantha Earp, Duke University]

Belanger, Y. (2007). Tools for creating a culture of assessment: The CIPP Model and Utilization-focused evaluation. ARL Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, September 25-27 2006, Charlottesville, VA. Association of Research Libraries. [presentation slides also available]

Aligning Evaluation of Instructional Technology Programs to the Innovation Cycle: The Case of the Duke Digital Initiative. Evaluation 2007: Evaluation and Learning (Nov 7-10, Baltimore, MD)

Transitioning Academic Technologies from Experimentation to Institutional Support, Oct 2006. EDUCAUSE National Conference (Dallas, TX) [co-presenter with Samantha Earp, Lynne O'Brien]

Persuasive Pervasive: Real Learning or Hype?, Jan 2005. Featured session – panel presentation. National Learning Infrastructure Initiative (NLII) Meeting (New Orleans, LA)Planning Comprehensive Evaluations of Instructional Technology Support Programs, Nov 2004. American Evaluation Association (Atlanta, GA)

Planning and sustaining evaluations of educational technology support programs, Oct 2004. EDUCAUSE National Conference (Denver, CO). Lead presenter with Lynne O’Brien, Duke and Joan Getman, Cornell University

Recent Publications

For evaluation reports for the Center for Instructional Technology (including publications about the Duke Digital Initative and Duke iPod initiative, please see CIT Reports). Other publications are listed below.

Yvonne Belanger. The Center for Instructional Technology Celebrates a Decade of Progress, Duke Library Magazine, Vol. 22, No. 2, Spring 2009. http://blogs.library.duke.edu/magazine/issues/spring-2009/

Translational research: Definition and impact on clinical research training. Mar 2008. Association for Clinical Research Training Annual Meeting. (Washington, DC) [roundtable facilitator with Doris Rubio, University of Pittsburgh]

Belanger, Y. (2007). Tools for creating a culture of assessment: The CIPP Model and Utilization-focused evaluation. Proceedings of the Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, September 25-27 2006, Charlottesville, VA. Association of Research Libraries.

Pomerantz, J., Nicholson, S., Belanger, Y., & Lankes, R. D. (2004). The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services. Information Processing & Management, 40(2), 347-363.

Belanger, Y., Lankes, R.D., & Shostack, P. (2003). Managing Statistics for Real Time Reference. Internet Reference Services Quarterly, 8(1/2), 137-148. [Also reprinted in S.E. Kimmel, J.H. Heise (eds.) Virtual Reference Services: Issues and Trends. CRC Press, 2003.]

Belanger, Y. (May 2000). ERIC Digest: Laptops in the K-12 Classroom. [Also reprinted in Branch, R.M., Fitzgerald, M.A., and Orey, M. (eds.) Educational Media and Technology Yearbook 2002, Volume 27. Englewood, CO: Libraries Unlimited, 2002.]