I collaborate on projects to improve the user experience at Duke University Libraries. I lead the WebX-UX/UI team (Web Experience - User Experience / User Interface Functional Team) that contributes oversight and helps shape the strategic vision for the Libraries’ web environment. I lead or participate in cross-departmental project teams focused on assessment, user experience and technology-related projects. I provide web development support for the Libraries’ web-related applications.
- Daly, Emily; Chapman, Joyce; and Crichlow, Thomas. "Just Ask Them! Designing Services and Spaces on the Foundation of Student Feedback." In Students lead the library: the importance of student contributions to the academic library, edited by S Arnold-Garza and C Tomlinson. Chicago, Illinois: Association of College and Research Libraries, a division of the American Library Association, 2017. (Chapter)
- Crichlow, Thomas. Bento Satisfaction Survey (Published online). Durham, NC: Duke University Libraries, October 2016.
- Crichlow, Thomas. Chappell Family Gallery Exhibit Usability Test (Published online). Durham, NC: Duke University Libraries, June 2016.