Duke University Libraries is recruiting for a Director, Information Technology Services who is an experienced manager and mentor focused on the success and growth of departmental and section managers, and an effective team builder, motivating collaboration and cooperation to achieve the strategic goals of the Libraries and the University.

This newly created position manages the Information Technology Services departments and provides leadership for the assessment, procurement, deployment, management, and enhancement of information technology activities and daily operations in the Duke University Libraries (DUL).  Reporting to the Associate University Librarian for Digital Strategies and Technology (DST), the Director is responsible for the implementation of innovative information technology services that support the scholarship of faculty and students as well as the work of library staff.  The Director will be influential in the leadership and planning of FOLIO, a major implementation project anticipated for 2020. This individual will directly supervise three department heads; oversee departments with a total of approximately 24 employees, including the opportunity to hire new staff related to the FOLIO program. The Director is a member of the DST Leadership Team and serves as Acting AUL in the AUL’s absence.

Competitive candidates will have seven or more years of progressively responsible experience supporting information technology, including project management and management over a technical support organization.  We expect candidates to have a strong record of supervisory effectiveness that reflects mentorship and the professional development of direct reports. We expect competitive candidates to possess a thorough understanding of current information technologies and a knowledge of widely-used and emerging hardware, software, applications, resources, and techniques in an academic environment.  Competitive candidates should also be able to demonstrate an ability to initiate, manage, and complete technology projects, including experience in managing operating and project budgets over multiple years.


  • In consultation with the Associate University Librarian for Digital Strategies and Technology, provides vision, direction, and administrative leadership for information technology in the DUL.
  • Plans for and manages the procurement, configuration, and deployment of hardware, software, audiovisual elements, network components, and related hardware and software; regularly reviews and upgrades the installed base of equipment and software to ensure that the technology is adequate to meet the needs of library staff and patrons.
  • Develops and implements procedures to ensure that centrally coordinated library management systems perform acceptably with respect to functionality, efficiency, and robustness; ensures that disaster recovery plans are in place and regularly reviewed for all critical library automation systems.
  • Manages the associated human, financial, technical and facility resources of ITS: sets goals, recommends hires, trains, mentors, supervises and evaluates staff; develops and manages the ITS budget, ensuring operational and long-term needs are met.
  • In collaboration with appropriate library staff, coordinates the development and implementation of IT-specific tactical plans and technological solutions that support the effective long-term management of library and campus digital assets.
  • Analyzes library systems and problems and identifies appropriate solutions; consults with library staff planning for or involved in automation, digital preservation and other technology-driven activities; evaluates hardware and software for library purposes.
  • Articulates and provides leadership in creating, managing, and maintaining a comprehensive technology infrastructure for all of the DUL.
  • Collaborates with the University's Office of Information Technology (OIT), Trinity Technology Services (TTS) and other campus IT departments in the implementation of academic and research computing support services.
  • Represents the Libraries in technology matters both within and outside the University. 
  • Consults with and regularly meets to discuss information technology matters with the professional school libraries, Duke Learning Innovation, the OIT, the Triangle Research Libraries Network (TRLN), Ivy Plus Libraries, the Association of Southeastern Research Libraries, and other appropriate organizations.
  • Investigates academic technologies and stays current with information and library technology trends. Networks with information technology professionals at Duke and outside the University.
  • Undertakes special projects and other duties as needed and assigned.

Supervisory Responsibilities

  • Directly supervises three (3) department heads; oversees multiple departments with a total of approximately 24 employees.


It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity.  In addition, managers and supervisors are expected to help develop a common vision by providing clear direction and priorities, clarifying roles and responsibilities, and promoting mutual understanding through effective communication.  They are also expected to take the time to effectively plan and evaluate performance, provide feedback, recognition and coaching, and develop employees to achieve their personal and organizational goals. 


Required:  Bachelor’s degree in relevant field.

Preferred:  MA/MS, or equivalent combination of education and experience.



  • Seven or more years of progressively responsible experience supporting information technology, including project management and supervisory experience overseeing a technical support organization;
  • Possesses a thorough understanding of current information technologies;
  • Knowledge of widely-used and emerging hardware, software, applications, resources and techniques within an academic environment;
  • Demonstrated ability to initiate, manage and complete technology projects;
  • Strong record of supervisory effectiveness that reflects mentorship and development of direct reports;
  • Demonstrated ability to manage a complex workload, prioritize tasks and use good judgment in providing services based on goals;
  • Experience in planning and managing operating budgets, including multi-year planning, and project budgets;
  • Excellent interpersonal, oral and written communication skills;
  • Demonstrated ability to plan, communicate, and generate buy-in for projects, priorities, and goals;
  • Ability to establish good working relationships with a wide range of people within an academic community;
  • Ability to work independently and as a member of a team;
  • Demonstrated commitment to providing outstanding customer services.


  • Prior experience supporting information technology programs in a decentralized university environment, including an understanding of decision-making and leadership within an academic university environment (research university preferred);
  • Prior experience and leadership supporting academic libraries;
  • Evidence of ability to generate faculty enthusiasm for and engagement in the use of new technologies for teaching.

Working Conditions

  • Normal office environment
  • Attendance at occasional weekend events
  • Occasional travel required
  • Must be able to work in an environment in which exposure to materials containing dust and mold is possible

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Salary and Benefits

Salary dependent on qualifications and experience. Comprehensive benefits package includes 15 days vacation, 13 holidays, 12 days sick leave; health, dental, disability and life insurance and support for professional development and training.


Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the Perkins Library, Bostock Library, Rubenstein Rare Book and Manuscript Library, Lilly Library, and Music Library, and the library at the Duke Marine Laboratory in Beaufort. Duke's library holdings of 6.2 million volumes are among the largest of private universities in the United States.

Duke is a diverse community committed to the principles of excellence, fairness, and respect for all people. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. We believe that when we understand, celebrate, and tap into our uniqueness to creatively solve problems and address shared goals, our possibilities are limitless. Duke University Libraries value diversity of thought, perspective, experience, and background and are actively committed to a culture of inclusion and respect.             

Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.

Duke offers a comprehensive benefit package which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at:  http://www.hr.duke.edu/benefits/index.php.


An electronic resume, cover letter, and list of 3 references should be submitted at https://hr.duke.edu/careers/apply - refer to Requisition # 401390640. Review of applications will begin immediately and will continue until the position is filled.

Applications which are missing any of the components listed above will not be reviewed. 

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.