Under the direction of the Head of Digital Collections and Curation Services, the Digital Production Services Manager leads the operations of the Digital Production Center (DPC), a specialized unit which creates digital surrogates of primary resources from Duke University Libraries collections for the purposes of preservation and access. The Digital Production Services Manager schedules digitization projects, implements service models, reports on section statistics, manages digitization specialists plus student workers and temporary staff, and carries out selected digitization projects.  S/he also collaborates with colleagues across the library to complete digitization projects successfully.  The Digital Production Center is equipped to handle still image, audio and video tape formats as well as books through the Internet Archive’s Scribe program (https://library.duke.edu/about/digital-production-center).

Responsibilities

Manage the Digital Production Center (DPC) – 60%

  • Creates estimates and projections for new and potential projects related to grant proposals, donors, or other digitization initiatives
  • Plans, implements, manages, and assesses digitization workflows and services (includes still image, audio, video, multispectral and any new start up imaging services)
  • Provides analysis on department activity, including statistical reports and post-mortem analysis of completed projects
  • Liaises with colleagues in Digital Strategies and Technology division, the David M. Rubenstein Rare Book and Manuscript Library, Conservation Services and others across Duke University Libraries on a wide variety of projects and to support DPC operations
  • Maintains digitization vendor relationships
  • Manages DPC facilities and coordinates (as well as participates in) tours
  • Creates and maintain internal and external documentation in collaboration with DPC staff
  • Participates in the Digital Collections Implementation Team, coordinates MSI team, and serves on other committees as needed
  • Contributes to and assist in the coordination of digital collections outreach
  • Coordinates closed captioning / transcription vendor requests
  • Monitors channels for professional communication; networks with professionals outside the University; participates in activities to stay informed about trends in library digitization
  • Performs other duties as assigned

Digital Production – 40%

  • Oversees management of individual digitization projects within the DPC, including: assessing materials to be digitized for condition and processing needs; providing estimates for project timelines; contributing to decisions about project implementation; communicating with stakeholders, project partners, and vendors; training, monitoring, and providing direction to students and other staff assisting with projects 
  • Creates digital resources from a variety of source materials and media, following tiered guidelines for imaging, file sizes, and storage of digital objects; adheres to established file movement strategies to enable creation of metadata, access, and long-term archiving
  • Identifies potential conservation issues and consults with the Head of Conservation Services or members of that department regarding special handling requirements, intervention, and repairs; uses proper handling techniques to minimize damage during imaging

Supervisory Responsibilities

  • Supervises and evaluates Digital Production Center staff (currently 3 FTE) and occasional temporary staff and/or interns
  • Hires and supervise undergraduate student employees

Qualifications

It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity. In addition, managers and supervisors are expected to help develop a common vision by providing clear direction and priorities, clarifying roles and responsibilities, and promoting mutual understanding through effective communication.  They are also expected to take the time to effectively plan and evaluate performance, provide feedback, recognition and coaching, and develop employees to achieve their personal and organizational goals. 

Education:

Required: BA/BS or equivalent combination of education and experience

Preferred: Master’s degree in Information or Library Science from an ALA-accredited program or a relevant advanced degree

Experience:

Required:

  • Experience operating or managing digitization equipment, tools, software and workflows (scanner drivers, photoshop, batch image processing, color calibration) in support of large or complex digitization projects
  • Supervisory experience, project leadership and/or experience directing the work of colleagues regardless of reporting relationships
  • Project management experience, with demonstrated ability to plan and execute workflows, track progress and costs, manage multiple projects simultaneously and meet deadlines and objectives
  • Knowledge of and/or experience executing digitization standards for cultural heritage institutions; broad knowledge of the phases in a digitization project, including the selection, digitization, metadata, publication and publicizing of materials
  • Excellent organizational and time management skills
  • Ability to adapt to change, analyze and solve problems; take initiative to find creative solutions;
  • Excellent interpersonal, oral and written communication skills
  • Ability to work independently, as a member of a team, and partner collaboratively with colleagues across different departments and areas of expertise
  • Demonstrated commitment to providing outstanding customer service

Preferred:

  • Experience with Phase One, Zeutschel, Fujitsu, Hasselblad, Epson and Nikon capture devices
  • 2 or more years supervisory experience managing and evaluating full time staff
  • 2 or more years project management experience
  • Experience working in a library
  • Experience using asset management tools
  • Knowledge of audio and video digitization standards and practices
  • Working knowledge of technical and/or descriptive metadata standards (Dublin Core, EAD and/or METS)
  • Working knowledge of digital repository systems, especially Samvera, Hyrax, Dspace

Working Conditions         

  • Must be able to lift 25 pounds
  • Must be able to work in an environment in which exposure to materials containing dust and mold is possible
  • Normal office environment

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Salary and Benefits

Salary dependent on qualifications and experience. Comprehensive benefits package includes 15 days vacation, 13 holidays, 12 days sick leave; health, dental, disability and life insurance and support for professional development and training.

Environment

Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the Perkins Library, Bostock Library, Rubenstein Rare Book and Manuscript Library, Lilly Library, and Music Library, and the library at the Duke Marine Laboratory in Beaufort. Duke's library holdings of 6.2 million volumes are among the largest of private universities in the United States. 

Duke is a diverse community committed to the principles of excellence, fairness, and respect for all people. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. We believe that when we understand, celebrate, and tap into our uniqueness to creatively solve problems and address shared goals, our possibilities are limitless. Duke University Libraries value diversity of thought, perspective, experience, and background and are actively committed to a culture of inclusion and respect.              

Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.

Duke offers a comprehensive benefit package which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at:  http://www.hr.duke.edu/benefits/index.php.

Application

An electronic resume, cover letter, and list of 3 references should be submitted at https://hr.duke.edu/careers/apply - refer to Requisition # 401463554 . Review of applications will begin immediately and will continue until the position is filled.                      

Applications which are missing any of the components listed above will not be reviewed. 

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.