At Duke University, our technology and academic culture is one of technological and pedagogical plurality, where faculty, staff, and students can choose the scalable, excellent, and integrated technologies that enable the best learning. The university’s Learning Management System (LMS) Sakai, is one of the services playing a central role in that strategy.

Duke Learning Innovation is looking for a passionate and experienced professional to provide technical direction and support, service management, and leadership for the LMS service.

Under the direction of the Associate Director, Learning Technology Services and Strategy and in collaboration with Learning Innovation staff, the LMS Service Lead performs the following:

Responsibilities

  • Leads the LMS service team. Serves as primary point of contact with 3rd party LMS vendor. Performs extensive testing and bug reporting for new Sakai developments, patches, and integrations. Collaborates actively with the Sakai open source community.
  • Provides technical support and management for other services and projects in Duke’s learning technology ecosystem, including LTI integrations and Wordpress. Participates in support processes and internal listservs. Acts as liaison between software vendors, developers, and users. Performs functional and quality assurance testing and bug reporting on services, projects, and integrations.
  • Collaborates on projects and experiments with Learning Innovation, the Duke community, and others to support and advance Duke’s learning technology ecosystem and new teaching and learning approaches.
  • Develops web-based information resources, which enable faculty and students to use learning technology successfully. This includes but is not limited to the Learning Innovation website, blog, and technology support websites.
  • Collaborates on development of reports regarding system usage statistics and trends. Reviews professional literature; networks with learning technology professionals inside and outside the University; and participates in communities associated with learning technologies deployed at Duke to help keep others in Learning Innovation informed about new technical developments and trends.
  • Serves as a backup for the Associate Director, Learning Technology Services and Strategy with 3rd party vendors and collaborations with the Office of Information Technology (OIT); maintains positive communication with technical partners in OIT.
  • Undertakes special projects and performs other duties in support of Learning Innovation activities and programs.

Supervisory Responsibilities

  • May supervise interns

Qualifications

It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity.

Education

Required:  BA/BS; or an equivalent combination of relevant education and/or experience

Experience

Required:

  • Demonstrated ability to lead IT services and initiate, manage, and complete IT projects; experience with software development approaches and lifecycles
  • Minimum of three years’ experience in technology support with demonstrated ability to provide excellent technical support to a variety of users
  • Demonstrated ability to manage a complex workload, prioritize tasks, and use good judgment in providing IT services to users
  • Excellent written, oral, and interpersonal communication skills, including the ability to interact with both technical and non-technical audiences
  • Demonstrated ability to work effectively within a team environment
  • Working knowledge of two or more of the following: HTML, CSS, Java, XML, JavaScript, JSON, REST, SQL

Preferred:

  • Demonstrated experience in web development, product management, or user interface design
  • Advanced knowledge of learning management systems
  • Prior experience working with open source technology communities
  • Prior experience working in a higher education academic technology unit

Working Conditions

  • Must be able to work in an environment in which exposure to materials containing dust and mold is present.
  • Normal office environment
  • Occasional weekend/evening shifts required

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Salary and Benefits

Salary dependent on qualifications and experience. Comprehensive benefits package includes 15 days’ vacation, 13 holidays, 12 days sick leave; health, dental, disability and life insurance and support for professional development and training.

Environment

Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the Perkins Library, Bostock Library, Rubenstein Rare Book and Manuscript Library, Lilly Library, and Music Library, and the library at the Duke Marine Laboratory in Beaufort. Duke's library holdings of 6.2 million volumes are among the largest of private universities in the United States.

Duke is a diverse community committed to the principles of excellence, fairness, and respect for all people. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. We believe that when we understand, celebrate, and tap into our uniqueness to creatively solve problems and address shared goals, our possibilities are limitless. Duke University Libraries value diversity of thought, perspective, experience, and background and are actively committed to a culture of inclusion and respect.              

Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.

Duke offers a comprehensive benefit package which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at:  http://www.hr.duke.edu/benefits/index.php.

Application

An electronic resume, cover letter, and list of 3 references should be submitted at https://careers.duke.edu/ - search for Requisition ID# 2508. Review of applications will begin immediately and will continue until the position is filled.          

Applications which are missing any of the components listed above will not be reviewed.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.