Goals for Improving the User Experience
Understand library users' research and library experiences and use that information to shape collections, spaces, and services.
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1.1
Frame a systematic process for collecting and sharing information about the ways library users work.
- Identify a core team of Libraries staff to guide assessment activities and to design instruments to capture how diverse communities use resources, services, space, the library website and library programs.
- Create a central archive for user data.
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1.2
Use a better understanding of user communities to create extensive and deep collaboration with users at earlier stages of
their research and teaching.
- Participate in LibQual+ Lite
- Create a mechanism for exploring discovery interfaces and other user-centered tools.
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1.3
Institutionalize innovation by employing results from user assessments to improve procedures and services quickly.
- Experiment with more user-driven collection strategies.
- Develop project management expertise in order to implement projects that respond to user needs and that support emerging research methodologies and data needs.
- Review and pilot an article recommender service to provide information to users regarding the behavior of others who have performed similar searches.
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1.4
Present library programs and services in ways that help users understand the connections to their needs.
- Have a well defined and well understood service model that describes the similarities and differences across locations.
- Market library services, resources and spaces in ways that match users' communication channels and work styles.
Activities Pertaining to the User Experience
- Established a core assessment team.
- Piloted user-driven purchase of e-books.
- Checking out Kindles in response to user interest in e-readers.