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Guide to the Perkins Library Suggestion/Answer Book, 1982-2006

Summary

The Perkins Library Suggestion/Answer book was a loose-leaf binder set up in the lobby of Perkins Library from 1982 until about 2006 in which people could write comments, suggestions, or questions, which were answered in the book by the Answer Person, a librarian. The collection consists of the original pages of the Perkins Library Suggestion/Answer book ranging from 1982 to approximately 2006. These pages have handwritten questions and typed responses as well as some items or materials attached to the original pages.

Collection Details

Record Group
UA.08.07.0003
Title
Perkins Library suggestion/answer book
Date
1982-2006
Creator
Duke University Library
Extent
3 Linear Feet
Repository
David M. Rubenstein Rare Book & Manuscript Library
Language
Materials in English

Collection Overview

The collection consists of the original pages of the Perkins Library Suggestion/Answer book ranging from 1982 to approximately 2006. These pages have handwritten questions and typed responses as well as some items or materials attached to the original pages. A number of single pages are missing throughout the collection, and may have been removed or lost by individuals while pages moved around in the answering process. The collection also includes loose photocopies of some runs of pages as well as a bound photocopy version of the first 1,000 pages and a copy of the undated selected excerpts compiled by Library staff in the 1990s.

More Biographical / Historical Info

Using These Materials

A majority of collections are stored off site and must be requested at least 2 full business days in advance for retrieval. Contact Rubenstein Library staff before visiting. Read More »

warning Access to the Collection

Collection is open for research.

Researchers must register and agree to copyright and privacy laws before using this collection.

All or portions of this collection may be housed off-site in Duke University's Library Service Center. The library may require up to 48 hours to retrieve these materials for research use.

Please contact Research Services staff before visiting the University Archives to use this collection.

warning Use & Permissions

Copyright for official university records is held by Duke University; all other copyright is retained by the authors of items in these papers, or their descendants, as stipulated by United States copyright law.

More copyright and citation information

How to Cite

[Identification of item], in the Perkins Library suggestion/answer book, 1982-2006, Duke University Archives, David M. Rubenstein Rare Book & Manuscript Library, Duke University.

Contents of the Collection

Page 1-2099, 1982-1992
Box 1
Page 2100-3159, 1992-circa 2006
Box 2
Page 3160-3504, 2004-2007

Some pages are missing.

Box 3
Born-digital Q&As, 2000-2004
Box 3
Loose photocopies of pages 2700-2818, 1997-1998
Box 2
Loose photocopies of pages 2774-3299, 1999-2006
Box 3
Loose photocopies of pages 3300-3550, 2006-circa 2007
Box 4
Bound photocopies of pages 1-1000, 1988
Box 2
The Answer Book, excerpts, undated, approximately 1993
Box 2
Press coverage, 2000-2004
Box 3
Answer Person Live, 2002-2003
Box 3
Online book (web design), 2002-2004
Box 3
 

Historical Note

The Perkins Library suggestion/answer book was started in September of 1982, as a loose-leaf binder set up in the lobby of Perkins Library, by John Lubans. Each page in the book had a spaces for three suggestions/questions and three answers. Beginning in October of that year, groups of pages with written suggestions and questions were removed periodically, taken home by Lubans, who wrote out answers which were then typed directly onto the original pages by an administrative assistant, and placed back in the book for the public to read. Most people not on the Library staff did not know the identity of the Answer Person, which was a popular mystery for many years.

For some years, the binders were available in the Reference area after the pages filled up; then photocopied versions were bound into volumes and included in the Perkins and Lily Library stacks. In 1993, a "best of" selection was printed in a limited run in-house, and another similar set of selections were compiled into a printed version at an unknown date around that time. Starting in the early 2000s, the suggestion/answer book went online, with a version that included past excerpts, and eventually went all digital, with users able to submit questions directly through the website.

John Lubans, the librarian behind the suggestion/answer book, came to Duke in 1982 as a Public Services Librarian and brought the idea with him from a previous position at the University of Colorado's library. He answered the vast majority of the questions/suggestions in the early years, soliciting help from other University persons outside of Perkins Library as appropriate. He retired in 2001 and several others in Perkins Library assisted in contributing to the book in its later forms. At some point in the late 1990s, Reference Librarian Ken Burger became the Answer Person, and starting at some point in the early 2000s, John Little contributed significantly as well.

Related Material

Electronic excerpts available for contents dated 1999-2006 in Perkins Library Online Suggestion Book: http://blogs.library.duke.edu/answerperson/

Bound copies of the photocopied original pages and the selected excerpts are available in the circulating collection: Perkins Library suggestion/answer book, 1992-2006 and Perkins Library suggestion/answer book : a sampling of exchanges between Duke University faculty, library staff, and students. Both are available through the library catalog.


Click to find related materials at Duke University Libraries.

Provenance

The bulk of the collection was the gift of John Lubans, 2015. Other portions were transferred to the University Archives in multiple accessions.

Accessions described in this finding aid: UA2015-0053, others.

Processing Information

Processed by: Tracy M. Jackson, 2015, and University Archives staff, unknown.

Finding aid derived from MARC record, November 2014; edited to include description and instances.