Illustration of takeout box with library books inside

Duke Libraries Takeout allows faculty, staff, and students to pick up library materials with minimal contact. Items can be requested from Perkins and Bostock Libraries, Lilly Library, Music Library, and the Library Service Center and can be picked up from your choice of Perkins and Bostock, Lilly, or Music.

Who can request books and other materials?

Duke faculty, staff, and students are able to request items for takeout.

How does the Takeout Service work?

For Perkins and Bostock Libraries and Lilly Library

  1. To place a request, search for books, DVDs, and other materials in the Books & Media Catalog.
  2. Use the green Request button to request items for takeout. You can request up to 20 items at one time.
  3. When your items are ready, you will receive an email sent to your Duke email address letting you know that they are ready for pickup.
  4. Once you receive the email, please wait one hour before you come to library to pick up your items.
  5. Make sure to fill out SymMon, bring your Duke ID and wear a face mask so that you’ll be able to enter the building.

For Music Library

  1. To place a request, search for books, DVDs, and other materials in the Books & Media Catalog.
  2. Use the green Request button to request items for takeout. You can request up to 20 items at one time.
  3. When your items are ready, you will receive an email sent to your Duke email address directing you to use an online calendar to schedule a takeout date and time.
  4. On the date of your scheduled takeout appointment, carefully read the instructions you receive in a confirmation email about your scheduled appointment time. It will have details about how to get your items. 
  5. Make sure to fill out SymMon, wear a face mask, and bring your Duke ID card to your scheduled takeout appointment.
  6. Are you more of a visual learner? Watch our Library Takeout video

Frequently Asked Questions

Can I request books/items from any library at Duke?

At this time, Duke Library Takeout is only available for books and other materials in Perkins and Bostock Libraries, Lilly, Music, and the Library Service Center.

If the items I want are at different libraries, can I arrange to pick them all up at one library?

Yes, but it will take longer, since items are held between handling for safety reasons. Availability for Takeout will be faster if you request pick up at the location where materials are shelved.

How many books/items can I request at a time?

You can request up to 20 items at a time, regardless of library location.

What are the days and times when it is possible to pick up my order?

Each library location has different schedules for picking up materials; see the library hours page for the current schedule.

How long will it take for my takeout order to be ready?

Most materials will be ready 2 to 4 business days after you place your request. Materials from the Library Service Center may take a day or two longer. For the Music Library, once your order is ready, you’ll be asked to schedule a takeout appointment. Takeout appointments must be made at least 24 hours in advance.

Where do I go to pick up the books and other items?

  • For Perkins and Bostock Libraries, you can pick up your items on the first floor of Bostock Library in The Edge.
  • For Lilly Library, you can pick up your items on the first floor of Lilly Library near the service desk.
  • For Music Library, you will receive a detailed email with information about how to pick up your items.

Where do I park?

For pick up at Lilly and Music there are designated short term parking spaces outside the Music Building.

For pick up at Perkins and Bostock, please email perkins-requests@duke.edu and let us know you need a parking pass. We will then send you a pass that will provide access to the Allen Lot for a maximum of 30 minutes.

Why are you only offering this service to Duke faculty, staff, and students?

Duke is currently limiting access to campus for safety reasons. We are beginning this service with only faculty, staff, and students due to campus access restrictions and staffing limitations. We will expand the service to other users as soon as we are able.

Can I bring books/items to return?

Yes. When you come to pick up items, you can return library materials at each location. Materials do not need to be returned to the library from which they were checked out. You can return library materials either to the drop slot, during a pick up appointment, or in the vestibule of Lilly Library during open hours. Contact perkins-requests@duke.edu or lilly-requests@duke.edu for additional assistance.

What if I have mobility issues and can’t leave my car?

We offer assistance to users with mobility issues at each pick-up location. Please call us as you arrive and we will bring your items to you:

  • Perkins and Bostock: 919-660-5870
  • Lilly: 919-660-5995
  • Music: when you schedule your takeout appointment, you will receive information about how to request assistance

What are you doing to protect the safety of patrons and library staff?

We are offering this minimal contact takeout service in order to provide maximum social distancing for the safety of our patrons and staff. Staff are using face masks, practicing social distancing while working, and sanitizing surfaces frequently in accordance with guidelines from public health authorities and Duke protocols. Additionally, when books are returned, we will enforce at least a 48-hour delay before handling library materials or making them available for checkout.