This page was updated on November 7, 2024.
Issues and workarounds
Books & Media Catalog
- Some physical resources are missing information including holding location, items held at that location, and/or a request button
- Workaround: Search for these titles using Summon to see the holding location and call numbers for items held at that location, which will enable you to retrieve an item from the shelf on your own
- Some electronic resources such as eBooks and Online Journals may be missing the View Online link
- Workaround: Search for these titles using our eBooks search or Online Journal Titles search instead
- Some electronic resources display multiple View Online buttons in a modal after the initial View Online button is clicked
- Workaround: Search for these titles using our eBooks search or Online Journal Titles search instead
Search results platform for Articles, Online Journal Titles, and eBooks
- Articles, Online Journal Titles, and eBooks search results are primarily displayed using our Summon-based platform
- If you adjust this Summon-based platform to display physical items from library collections, you will not see a Request button; if you need to request physical items from library collections, you must begin your search from within the Books & Media Catalog, since requesting physical items is not available from within our Summon-based platform
Contact us
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Why we are experiencing issues
Duke University Libraries has migrated our Library Services Platform (LSP) from a product called Aleph, which we began using in 2004, to Alma, which we launched on July 10, 2024. The LSP is the staff-facing application we use to manage the 7.5 million physical and electronic resources that comprise our collections, such as books, eBooks, Online Journals, DVDs, streaming media, music scores, microforms, archival manuscripts, and more.
Data from the LSP is synced with our public-facing Books & Media Catalog, eBooks search, Online Journal Titles search, Course Reserves, and many other patron-facing Library search platforms, but we are currently encountering difficulties when syncing this data. Staff are working to resolve these difficulties.