Mission

The Assessment & User Experience (AUX) Department works with all library departments to improve users' experience of library services and spaces, both physical and virtual. AUX staff engage in the following:

  • Provide leadership for addressing user needs across Duke University Libraries
  • Evaluate and improve the content, design, and organization of the Libraries' online presence
  • Study library users' needs and priorities
  • Proactively identify and relieve "pain" points users may encounter in their work in the libraries
  • Collect and analyze data to evaluate Duke University Libraries operations and understand user needs

Studies, Surveys, and Data

View tableau dashboards with data from surveys and studies.

Departmental Initiatives

  • Make iterative, assessment-driven improvements to the libraries' website and discovery interfaces
  • Perform observational studies to better understand how patrons use library spaces and services
  • Improve wayfinding through library spaces
  • Coordinate the libraries' student advisory boards and responding to students' suggestions
  • Lead the team (WebX) that manages web interfaces and implements changes to the Libraries' web presence
  • Maintain a user-centered vision for the Libraries' web sites
  • Lead the Assessment Core Team (ACT), charged with building a culture of assessment in the Libraries‚ 
  • Report statistics on library collections, expenditures, facilities, and services to external organizations (e.g. ARL, ACRL, IPEDS, ASERL)

Contact

Emily Daly

Emily Daly

Head, Assessment & User Experience Department
(919) 660-5879
emily.daly@duke.edu

Joyce Chapman

Joyce Chapman

Assessment Analyst & Consultant
(919) 660-5889
joyce.chapman@duke.edu

Thomas Crichlow

Thomas Crichlow

User Experience Developer & Project Manager
(919) 660-6932
thomas.crichlow@duke.edu