Mission
The Assessment & User Experience (AUX) Department works with all library departments to improve users' experience of library services and spaces, both physical and virtual. AUX staff engage in the following:
- Provide leadership for addressing user needs across Duke University Libraries
- Evaluate and improve the content, design, and organization of the Libraries' online presence
- Study library users' needs and priorities
- Proactively identify and relieve "pain" points users may encounter in their work in the libraries
- Collect and analyze data to evaluate Duke University Libraries operations and understand user needs
Studies, Surveys, and Data
View tableau dashboards with data from surveys and studies.
Departmental Initiatives
- Make iterative, assessment-driven improvements to the libraries' website and discovery interfaces
- Perform observational studies to better understand how patrons use library spaces and services
- Improve wayfinding through library spaces
- Coordinate the libraries' student advisory boards and responding to students' suggestions
- Lead the team (WebX) that manages web interfaces and implements changes to the Libraries' web presence
- Maintain a user-centered vision for the Libraries' web sites
- Lead the Assessment Core Team (ACT), charged with building a culture of assessment in the Libraries‚
- Report statistics on library collections, expenditures, facilities, and services to external organizations (e.g. ARL, ACRL, IPEDS, ASERL)
