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Duke Libraries’ Assessment & User Experience (AUX) Department collaborates with library staff and departments to improve users’ experiences with library spaces, services, and web interfaces.

Featured projects

Scope of our work

In active support of the mission of Duke University Libraries, we conduct work in the following broad areas:

Conduct assessment

Conduct regular qualitative and quantitative assessments, and proactively gather input from users though usability studies, observational studies, discussion groups, and interviews.

Lead website & software projects

Coordinate the governance teams for the Duke Libraries website, ensure web interfaces provide an optimal user experience in keeping with our Vision and Values, and lead software development projects.

Make improvements & communicate findings

Consult with library staff

Consult with library staff on assessment, data analysis and visualization, web design, project management, and meeting/team facilitation.

Major projects

Mentor future UX professionals

Coordinate a hands-on, semester-long practicum for MSIS/MSLS to gain experience in academic libraries, user experience, assessment, and project management. 


All AUX staff work both on campus and remotely. Please contact us directly if you'd like to meet in person or virtually.

Angela Zoss

Angela Zoss, Ph.D.

Interim Head, Assessment & User Experience Department
(919) 684-8186

Joyce Chapman

Joyce Chapman

Assessment Analyst & Consultant
(919) 660-5889

Thomas Crichlow

Thomas Crichlow

Web Experience Project Lead
(919) 660-6932

Web Experience Developer

Zeke Graves

Web Experience Developer
(919) 681-1887

Candice Wang

Candice Wang

AUX Graduate Student Assistant

About AUX

AUX formed in 2013 to study and improve users' experiences with all aspects of Duke Libraries. Since 2013, we have expanded our scope to include library assessment and project management, with an emphasis on website and software projects.