Duke Libraries’ Assessment & User Experience (AUX) Department collaborates with library staff and departments to improve users’ experiences with library spaces, services, and web interfaces.
Scope of our work
In active support of the mission of Duke University Libraries, we conduct work in the following broad areas:
Conduct regular qualitative and quantitative assessments, and proactively gather input from users though usability studies, observational studies, discussion groups, and interviews.
- Biennial user satisfaction survey
- Libraries’ Undergraduate Advisory Board and Graduate & Professional Student Advisory Board
- In-depth user studies (e.g., year-long studies of first-generation college students and Black students at Duke).
- External reporting
- Surveys, observational/wayfinding studies, usability studies, and other studies
Lead website & software projects
Make improvements & communicate findings
Consult with library staff
Mentor future UX professionals
AUX formed in 2013 to study and improve users' experiences with all aspects of Duke Libraries. Since 2013, we have expanded our scope to include library assessment and project management, with an emphasis on website and software projects.