Duke Libraries’ Assessment & User Experience Strategy (AUX) Department collaborates with library staff and departments to improve users’ experiences with library spaces, services, and web interfaces.
Featured projects
Scope of our work
In active support of the mission of Duke University Libraries, we conduct work in the following broad areas:
Conduct assessment
Conduct regular qualitative and quantitative assessments, and proactively gather input from users though usability studies, observational studies, discussion groups, and interviews.
Major projects
- Biennial user satisfaction survey
- Libraries’ Undergraduate Advisory Board and Graduate & Professional Student Advisory Board
- In-depth user studies (e.g., year-long studies of first-generation college students and Black students at Duke).
- External reporting
- Surveys, observational/wayfinding studies, usability studies, and other studies
Lead website & software projects
Coordinate the governance teams for the Duke Libraries website, ensure web interfaces provide an optimal user experience in keeping with our Vision and Values, and lead software development projects.
Make improvements & communicate findings
Develop and implement recommendations from assessments, and make our reports of findings and recommendations and data visualizations publicly accessible.
Consult with library staff
Consult with library staff on assessment, data analysis and visualization, web design, project management, and meeting/team facilitation.
Major projects
- Missing books dashboard (Duke staff only)
- Journal Subscription Usage Analysis
- Rubenstein Library Processing Cost Calculator
Mentor future UX professionals
Coordinate a hands-on, semester-long practicum for MSIS/MSLS to gain experience in academic libraries, user experience, assessment, and project management.
Recent student-led projects
Contact
All AUX staff work both on campus and remotely. Please contact us directly if you'd like to meet in person or virtually.
Angela Zoss, Ph.D.
Interim Head, Assessment & User Experience Department
(919) 684-8186
angela.zoss@duke.edu
About AUX
AUX formed in 2013 to study and improve users' experiences with all aspects of Duke Libraries. Since 2013, we have expanded our scope to include library assessment and project management, with an emphasis on website and software projects.