Assessment & User Experience (AUX) Department staff coordinate and conduct studies of library users’ needs and priorities and identify ways to meet and exceed users’ expectations of Duke Libraries' physical and virtual spaces, services and collections. AUX staff collaborate closely with colleagues throughout the Libraries to improve spaces and services, and they provide leadership for evaluating and improving the design, content, and organization of the Libraries’ online presence. Finally, AUX staff coordinate library assessment tasks and projects and manage external reporting for the Libraries. This is an unpaid practicum.

Tasks:  Practicum students will work closely with AUX staff to do the following:

1. Conduct monthly usability studies of both online interfaces and physical spaces and services

2. Lead monthly meetings of the Libraries' student advisory boards

3. Develop and implement observational studies, surveys, focus groups and other user studies to learn more about our researchers

4. Other duties, as assigned -- the possibilities for learning more about and enhancing our users' experiences are endless!

Requirements: Current enrollment in an MSIS or MSLS program accredited by the American Library Association or equivalent program.  One semester of course work or prior experience in libraries or related fields is strongly preferred.  Successful AUX practicum students take the initiative on projects or tasks; enjoy learning new concepts or UX research methods; excel when working independently and as part of a team; and have a keen interest in assessment, user research, service design, or other UX principles.  Direct experience or related coursework is appreciated but not required.  We especially encourage students from underrepresented minority groups to submit resumes and statements of interest for a practicum with the AUX department.

Timeframe: fall, spring, or summer term (see note below about application dates for each term)

Hours to be worked: 8-10 hours/week on between 7:30 a.m. and 5:30 p.m., Monday - Friday 

Location: Duke University, Perkins Library; 411 Chapel Drive; Durham, NC 27708 (Note that the AUX Department has free parking passes available for practicum students who drive to campus.)

Application process: Please send a resume and brief statement of interest to Joyce Chapman, Assessment Analyst & Consultant, by June 1 if you are interested in a fall semester practicum, by October 15 if you are interested in a spring semester practicum, or by March 1 if you are interested in a summer practicum.  Students who send their resumes and brief statements of interest by these deadlines will be given priority as AUX staff review applications.

Email: joyce.chapman@duke.edu    Phone: 919-660-5889